Contact Center
Everything you need, all in one place
We are a proficient contact center service provider, specializing in inbound, outbound, and non-voice support services like live chat and email. Since our inception of our subsidiary www.vaijasi.com in 2017, we've been dedicated to enhancing customer satisfaction, loyalty, and the overall value of brands for various businesses through our tailored and effective contact center solutions.
Our strengths are anchored in our people, processes, and technological tools. We meticulously select and train our call center staffs to achieve excellence in their roles. Our service models are custom-built and driven by clearly defined Key Performance Indicators (KPIs) such as promoter score, first-call resolution rate, average handling time, and average speed of answering calls. This approach ensures we manage high call volumes with consistent and high-quality service levels.
We employ cutting-edge tools like Interactive Voice Response (IVR), Automatic Call Distributor (ACD), predictive dialers, and Customer Relationship Management (CRM) software to deliver superior services. Additionally, we utilize advanced analytics to track call volumes, discern trends, and refine our operations, ensuring we provide the best service possible. This comprehensive approach cements our status as an expert in contact center services.
Inbound Call
Save time responding to customer requests. This frees you to do other things, like finding new customers.
Outbound Call
It’s easy to manage all of your documents in one place. You can also share with colleagues in a click.
Customer Care
Our support team is here to ensure that things runs smoothly. You’ll always find the help you need.
Email Support
Watch your profits increase and your value rise as you boost efficiency. It’s easier than you think.
Live Chat
Save time responding to customer requests. This frees you to do other things, like finding new customers.
Technical Support
It’s easy to manage all of your documents in one place. You can also share with colleagues in a click.
Customer Care
Our support team is here to ensure that things runs smoothly. You’ll always find the help you need.
Email Support
Watch your profits increase and your value rise as you boost efficiency. It’s easier than you think.
Let's talk Interested in knowing more?
Eager to discover a more efficient way to manage your recruitment processes and reduce expenses?
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